Privacy Policy

1. By using this Website, or by uploading or providing any personal information to Surbhi Sabnani Label (the “Label”, “we”, “our” or “us”), you agree to the terms of this Privacy Policy, which explains how the Label treats your personal information and protects your privacy when you use the Website. Please read this Privacy Policy carefully.

2. The Label cares about your privacy and data protection. We are committed to offering the highest standards of products and services, and we value each of our visitors and existing or prospective clients. We aim at maintaining appropriate protection of your personal data and personal information (“Data”).

3. This Privacy Policy does not apply to websites maintained by other companies or organisations that are linked to from this Website (for example, our Instagram, WhatsApp, or other third-party links). We are not responsible for any personal information you submit to such third parties via those links. Please ensure that you read the privacy policy of those companies or organisations before submitting your details.

4. This Privacy Policy explains how the Label collects and processes your Data when you use the Website, when you contact us, or when you otherwise interact with us. Our primary goal in doing so is to respond to your enquiries and to provide the services you have requested.

5. In general, you can browse the Website without revealing any personal information about yourself. To use certain features of our Website — for example, to make an enquiry or to receive our newsletter — you may be required to provide us with information such as your name, contact number, email address, and a brief message describing your interest. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

6. We may automatically receive certain technical information about your visit, including the pages you view, the URL that referred you to our Website, your approximate location, your browser and device information, and your IP address. This information is collected on an aggregated basis through standard server logs and is used to understand how the Website is used and to keep it secure and reliable.

7. Cookies. We use a limited number of cookies and similar technologies on the Website to remember your preferences and to measure how visitors use our pages. A cookie is a small piece of information that is stored on your device by your web browser. Most browsers are set to accept cookies by default, but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our Website. We do not use cookies for behavioural advertising.

8. If you send us correspondence — such as emails, messages on WhatsApp, or letters — or if other parties send us correspondence about you, we may retain such information for so long as is necessary to respond, to provide customer support, to keep proper records, and to comply with applicable law.

Sharing of your information

i) The Label does not sell or rent your personal information. We do not share your information with third parties for their own marketing purposes.

ii) We may use trusted outside service providers (for example, our hosting provider, our email and newsletter service, our messaging and appointment-booking tools, and our analytics tools) to operate and improve the Website. These service providers may need access to your information only to perform services on our behalf. Information will be disclosed to them on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing those particular services in connection with our Website.

iii) We cooperate with law enforcement and regulatory inquiries, as well as with other parties to enforce laws — including those relating to intellectual property rights, fraud, and other rights — to help protect you and other visitors. In response to a verified request by law enforcement or other government officials, or as required by a court order, subpoena, or substantially similar legal procedure, we may disclose your personal information without notice. Without limiting the foregoing, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement or other government officials, except where we believe in good faith that the disclosure is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.

iv) Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example, we may be forced to disclose personal information to the government or third parties under certain circumstances; third parties may unlawfully intercept or access transmissions or private communications; or visitors may abuse or misuse your personal information that they collect from the Website. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Retention of your information

9. We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to respond to your enquiries, to maintain our records, to resolve disputes, and to comply with our legal obligations. Newsletter subscribers' email addresses are retained until you choose to unsubscribe, after which we remove your address from our active mailing list within a reasonable period.

Your rights

10. Subject to applicable law, including the Digital Personal Data Protection Act, 2023 of India, you have the right to: (a) access the personal information we hold about you; (b) request correction of any inaccurate or incomplete information; (c) request the erasure of your personal information where it is no longer necessary for the purposes for which it was collected; (d) withdraw any consent you have given for the processing of your personal information, where such consent is the basis of processing; and (e) nominate another individual to exercise these rights in the event of your death or incapacity.

11. To exercise any of these rights, please write to us using the contact details below. We will respond to verified requests within the timelines required by applicable law.

Children's privacy

12. The Website is not intended for use by children under the age of eighteen. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.

Changes to this Privacy Policy

13. We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The “Last updated” date at the top of this page indicates when it was most recently revised. Your continued use of the Website following any update constitutes your acceptance of the revised Privacy Policy.

Contact & Grievance Officer

14. If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please write to our Grievance Officer at: